FAQs

Help, support and information on MaxFashion? You will find it here.

How and when can I exchange or refund a product?

Goods returned within 14 days will be exchanged for items of the same value or a credit note, provided that the goods returned are in their original condition and packaging, and are supported by the original payment receipt.
If a product is defective, we will first try to repair it; if not repairable, we will exchange it for a new piece; and only if not exchangeable will we refund its total value.
For reasons of hygiene, no exchanges will be offered on Lingerie, Underwear and Accessories.

Can i exchange between stores?

Yes, you can exchange a product if the conditions above are met except for products like cosmetics, jewellery and lingerie because of hygiene reasons.

Can i return a product and get a cash refund?

You can return the product if all above conditions are met. You would be given a cash refund of the purchase value. Terms and comditions may vary in different countries.

What are Max’s store timings?

All Max stores are operational 365 days a year. Store timings may differ by region – use our Store Locator to get store timings of a Max outlet near you.

How do I find out when there's a Max store sale on?

Please visit our Offers page to find out when there's a sale on at one of our stores.

What are your fitting room policies?

We request that you take care of your personal belongings while enjoying your shopping experience with us. We will not be held responsible for their loss or theft.
Please do not leave garments in the fitting room, and allow our staff to check garments for security tags. No more than 6 (six) garments at a time are allowed to be taken into the fitting rooms.

How can Max keep their prices so low?

We buy large quantities of the same garments direct from the supplier, with few middlemen, and sell the garments in our own stores. Max has considerable experience of the textile industry and a great knowledge of which goods to buy from which markets. In addition, we have invested a lot in a fast and cost-efficient distribution system. Our ethos is about offering customers value at every level, allowing us to offer goods to our customers at the very best prices possible.

Where’s my nearest Max store?

Enter your current city on our Store Locator to find the Max store nearest you.

How do i report a complaint?

At Max we try our best to make sure that you are always satisfied with your store experience, but from time to time we understand that things don't always go according to plan. Please use our Contact Us form to tell us of your issue/ complaint so that we can respond with give you the best advice.

How can I find out more about Max?

You will find general information about our history and background on our About Max section on our website. If you have further questions, please use the Contact Us form and we'd be more than happy to answer your question.

How can I find out when a product will be in stock?

Unfortunately we can’t provide information about when more stock is arriving or at which store a specific product will be available. But we do update our website and stores regularly, so it’s worth calling or visiting your local store again to see whether what you were looking for has arrived.

I liked a Max product but couldn’t purchase it because the outlet didn’t carry my size?

Use our online Store Locator to find your preferred local store. If you’re looking for a particular item, call the store to find out whether they have it. If you can, provide the store representative with the Item Code of the product for quicker and more accurate information.

Can I combine my Max Gift Voucher with other offers or specials?

No. Max Gift Vouchers can only be redeemed on non-sale and non-promotional items.

Can I buy a Max voucher as a gift for someone else?

Absolutely! A Max Gift Voucher makes a great present for your loved ones. Terms & conditions apply.

How do I redeem my gift voucher?

You can use your Max Gift Voucher towards full or part payment of any goods in Max stores throughout the region. Redeeming the voucher is simple – just present it at the time of billing. If your transaction value exceeds the value of the voucher, you can pay the balance using another payment method such as debit/credit card or cash. Max Gift Vouchers can be used for one transaction only, so any remaining balance cannot be used at another time.

In what denominations are Max Gift Vouchers available?

Max Gift Vouchers are available in the following denominations: AED 50 and AED 100

If I don’t use the full value of the Max Voucher in one visit, do I get credit for the remainder?

No, sorry. Gift Vouchers are for one-time use and aren’t reusable. If the total value of a Gift Voucher isn’t used in a single transaction, the remaining value becomes null and can’t be used in a subsequent transaction.

Can I top up the Gift Voucher?

At the moment, no, you can’t top up your Gift Voucher. You can, however, buy a new Gift Voucher instead.

I need more information about the Shukran Loyalty programme?

For any programme or account-related questions, call the Shukran Member Services Centre from 9am to 10pm, Sunday to Wednesday and from 9am to 12am on Thursdays, Fridays and Saturdays or visit the Help & Support section of the Shukran website.

I shop at Max often. Do you have a loyalty programme?

Shukran is an exciting loyalty programme and our way of saying thank you to loyal customers like you. You can earn points shopping at Max or at any other participating outlets and redeem them for great rewards for family, friends or yourself. If you shop often at our outlets across the GCC and Jordan, this programme adds value to your shopping experience by offering great rewards and benefits. By signing up for the programme, you get free membership for life Points and rewards across a wide range of participating outlets The chance to earn points even during sales and promotions Exclusive offers, including special invitations to in-store activities and sale previews. Visit our Shukran page on our site to find out more details.